Privacy Policy

The following document contains Hoopy’s Privacy Policy. This Privacy Policy explains how Hoopy obtains customer information, of mandatory or voluntary nature and makes use of, shares it and protects the stored information via the various platforms Hoopy owns. 'Personal Information' is the data that can be used to uniquely identify or contact a single person hence called ‘Personal Information'. Personal Information for the purposes mentioned in this policy will include, but not be limited to, information about the customer’s identity, such as name, address, mobile number, etcetera..

Customer will need to provide their Personal Information during the time of availing services from Hoopy. For example, creating a valid User ID, impart information to create an account while registering on the respective Hoopy platform, impart data about their vehicle(s), provide their location while availing any service from Hoopy, while referring a friend, or any other activity on the platform, such as communicating with Hoopy's customer service by chat, phone, email or otherwise, provide reviews on any platform and more.

Hoopy demands only such Personal Information from the customer which we deem substantial and is essential to grasp your interests and design a high definition customer experience. Hoopy records customer’s Personal Information for the purpose of fulfilling their service requests, to assist and facilitate the customer throughout their journey with Hoopy. The information may also be put in use to track customer preferences for the purpose of designing a customized user experience, to keep the customer updated about any information about new activities and other related services offered by Hoopy, special offers, new feature launches, to assist the user with customer support or technical support issues, to follow up with the user after their visit, to otherwise support the customer’s relationship with Hoopy or to prevent any potential fraudulent and unlawful activity.

To be able to evolve Hoopy’s platforms, Some information may be recorded each time the customer visits Hoopy website or any other available platforms. The collected information may be stored as server logs. These coded statistics do not identify you personally, but will provide Hoopy with the information pertaining to the user’s visit and the type of user and and the nature of your browsing activity. The stored data may include info on your IP address, the type/model/manufacturer of your mobile, the operating system of the device you are using and the data on your location. These data are used by Hoopy to understand the user and the user footfall using the website and our platform as a whole.

Hoopy uses the log file like other websites or mobile application servers which is the classic practice. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks. Hoopy with use the stats to analyze trends, administer the site, track user-movement and gather broad demographic information for cumulative use. IP address and similar information are not related to personally identifiable information. Hoopy, at any point for any reason does not trade or sell customer’s Personal Information in any form or manner except as specified in this document, unless you consent to any such activity . Personal Information provided by You is used only:

  • To facilitate the user to make use of the various platforms of Hoopy.
  • To be able to respond to customer inquiries or to fulfill customer requests for information related to various services
  • To provide the customer updates about Hoopy's products/services , rewards, offers, new feature launches
  • To keep the customer informed with significant information regarding the various platforms, any alterations or additions to Hoopy's terms, conditions, and policies and/or other administrative information
  • To send surveys, feedback forms and marketing communications to the customers that Hoopy reckons useful and interesting to the customer
  • To customize the user experience on Hoopy’s website and other platforms by presenting advertisements, products and personalized offers designed for individual customers
  • For practicing appropriate administration of the website
  • To perform internal testing and data analysis for the website and other platforms
  • To protect the integrity of the website and other platforms owned by hoopy; and
  • To respond to judicial process and provide information to law enforcement agencies or in connection with an ongoing investigation on matters related to public safety etc.

Hoopy may disclose information about the use of the website, but it will never hold Personal Information. Hoopy does not disclose Personal Information of any customer to any third party in the normal course of operations. However, in special situations when Hoopy is legally obligated to disclose information to the government or any other third parties, Hoopy will be obligated to oblige.

Hoopy implements standard measures to protect against any unauthorized access to and unlawful phiching of Personal Information. However, no internet site can fully eliminate security risks.

You have a legal right to a copy of any personal information about you held by us. You also have a right to correct any errors in that information. As mentioned above, you have a right to request that we cease to use your personal information for direct marketing purposes. If you have questions or concerns, feel free to email us info@hoopy.in or to correspond at the below and we will address your issue.

Vedic Choubey, CTO, Co-Founder, Hoopy, Nephonine Solutions Pvt. Ltd., Mob: 8884600613